FAQs

How can I contact you?
Can I cancel the agreement after I’ve signed it?
How does it work?
How do I make a complaint?
I have missed a payment - what happens now?
Can I view my loan or make a payment online?
Can I apply for finance?
Can I change my payment date?
How do I apply?
What should I do if I think I’m going to miss a payment?
How is interest charged on my loan?
 Will my monthly payments ever change?
How long can I take out a loan for?
How much can I borrow?
What is APR?
Can I apply again if I am declined?
Why am I eligible for some loans but not all?
Can I pay off my loan early?
Will I be credit checked?
Why has my application been declined?
I’m having difficulty making my payments, what should I do?
Where can I get advice on managing my money?
How can I change my details?
Can a third-party discuss my account on my behalf?
Is my information secure?
Can I return the goods?
I haven’t received my order, what do I do?
When will I receive my goods?
I’ve forgotten my password, what do I do?
I've made a payment but it’s not showing on my account - why?
How can I find out my loan balance?
How do I set up or change a Direct Debit?
Who or what is etika?

Still need help?

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Have a question?

If you'd like to contact etika, please call 0800 028 9321 or email us.

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