Complaint Policy

We believe that listening to our customers is the best way to make sure we’re always improving our service and we pride ourselves on making sure that our customers have a great experience when choosing us to fund their purchase!

If you are unhappy with a product or service that you have purchased from a retailer, please contact them first and follow their complaint procedure. But, if you have done this and are still unhappy, then do please contact us.

We’re happy to receive your complaint by any channel:
You can write to us at: Complaint Team,
etika Finance UK Ltd
PO Box 5600
Manchester
M61 0UX.
You can call us on: 0800 028 9321
Or email us on: hello.uk@etika.com or complaints.uk@etika.com

Once we have received your complaint, we will do our best to resolve it within three working days of receiving it. It will help us if you provide us with any information and/or evidence that you consider important to your complaint.

If this is not possible, we will send you a letter acknowledging your complaint and will resolve it within 8 weeks at the latest.

Here at etika, we believe that we do best when we speak to you, to make sure that we fully understand your complaint. You may hear from us if we need more information during our investigation and, certainly, before we issue our Final Response Letter to you. Please make sure we have your up to date contact information when you submit your complaint.